Superintendent services and maintenance

VASO’s superintendent services include ensuring the properties’ technical operations function properly, large-scale repairs, parking places and general living comfort in the properties.

A property’s own superintendent approves loyal resident discounts and alterations to homes and provides consultation pertaining to such alterations. The superintendent performs the preliminary inspections of the homes when a resident(s) moves out.

The superintendent works in close co-operation with the Residents Committee and participates in Residents Meetings, which are organised for the property’s residents at least once a year.

Frequently asked questions (FAQ):

I need an additional key. Where can I get one and how much does it cost?

You can order additional keys from VASO’s superintendent and get them from the lock smith. One key costs about €40 depending on the type of key and it can be paid to the lock smith when you fetch it (iLOQ must be collected from the VASO office).

Bring proof of identity when you fetch your key(s).
My spouse moved in with me. Who should I notify?

Notifications of new residents and name changes should be made to your maintenance company and VASO at vaso@vaso.fi. Notifications about changes in the number of residents using water should be made to VASO’s maintenance fee department at vastikevalvonta@vaso.fi
The toilet leaks? What do I do?

Request maintenance by calling your maintenance company or fill out a defect report.
I changed my name. Who should I notify?

Notifications of name changes should be made to your maintenance company and VASO.
My name has not been changed on the door/postbox. Why?

Did you remember to send a change of address to your maintenance company?

The maintenance company will change the name on the door/postbox once you have made a change-of-address notification.
Can I build a fence in the backyard of my terraced house?

You can build a wire fence in your own backyard. It should not be mounted to any structures and it should be easily removed.
Can I plant flowers and plants in my backyard?

Yes, you can plant flowers and plants in your own backyard.

Please note that the plants, especially vines, should not be adhere to any structures.
A bulb in one of the lamps in my home has blown out, who will fix it?

Residents are responsible for changing blown lightbulbs in their home. VASO is responsible for the outdoor lights and the maintenance company changes the lightbulbs in them. You can fill out a defect report.
I have made a maintenance request. Who can I contact to find out about the processing of my request?

Your own maintenance company will tell you the stage your request is in.
I would like to rent another parking place.

You can enquire about free parking places from VASO’s superintendence office. There is a reservation system for eParking places; residents reserve a parking place for themselves on the eParking.fi website.
The electricity outlet at my parking place does not work. Who can fix it?

First make sure that the circuit breaker/fuse has not tripped. If the malfunction is elsewhere, fill out a defect report and send it to your maintenance company.
I don’t have a key for the electricity outlet at my parking place. Where can I get one?

You can get a key for the outlet from the maintenance company. The remote controls for the parking garage are at the VASO office.
The sink is clogged. What do I do?

First make sure the odour trap is clean. If it is clean, you can try to unclog the drain with drain cleaner. If that does not work, fill in a defect report.

I need an additional key. Where can I get one and how much does it cost?

My spouse moved in with me. Who should I notify?

The toilet leaks? What do I do?

I changed my name. Who should I notify?

My name has not been changed on the door/postbox. Why?

Can I build a fence in the backyard of my terraced house?

Can I plant flowers and plants in my backyard?

A bulb in one of the lamps in my home has blown out, who will fix it?

I have made a maintenance request. Who can I contact to find out about the processing of my request?

I would like to rent another parking place.

The electricity outlet at my parking place does not work. Who can fix it?

I don’t have a key for the electricity outlet at my parking place. Where can I get one?

The sink is clogged. What do I do?

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