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You can order additional keys from VASO’s superintendent and get them from the lock smith. One key costs about €40 depending on the type of key and it can be paid to the lock smith when you fetch it (iLOQ must be collected from the VASO office).

Bring proof of identity when you fetch your key(s).

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Notifications of new residents and name changes should be made to your maintenance company and VASO at vaso@vaso.fi. Notifications about changes in the number of residents using water should be made to VASO’s maintenance fee department at vastikevalvonta@vaso.fi

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Request maintenance by calling your maintenance company or fill out a defect report.

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Notifications of name changes should be made to your maintenance company and VASO.

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Did you remember to send a change of address to your maintenance company?

The maintenance company will change the name on the door/postbox once you have made a change-of-address notification. 

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You can build a wire fence in your own backyard. It should not be mounted to any structures and it should be easily removed.

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Yes, you can plant flowers and plants in your own backyard.

Please note that the plants, especially vines, should not be adhere to any structures.

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Residents are responsible for changing blown lightbulbs in their home. VASO is responsible for the outdoor lights and the maintenance company changes the lightbulbs in them. You can fill out a defect report.

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Your own maintenance company will tell you the stage your request is in.

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You can enquire about free parking places from VASO’s superintendence office. There is a reservation system for eParking places; residents reserve a parking place for themselves on the eParking.fi website.

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First make sure that the circuit breaker/fuse has not tripped. If the malfunction is elsewhere, fill out a defect report and send it to your maintenance company.

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You can get a key for the outlet from the maintenance company. The remote controls for the parking garage are at the VASO office.

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First make sure the odour trap is clean. If it is clean, you can try to unclog the drain with drain cleaner. If that does not work, fill in a defect report.